Privacy Policy

A. Information you provide

• Contact information (such as first/last name, email, phone number, company name).

• Inquiry and order details (such as product interest, quantity, delivery city/state, timing, and notes you share).

• Communications you send to us (messages, emails, call details, and any attachments you share).

B. Information collected automatically

• Device and usage data (such as IP address, browser type, pages viewed, and approximate location derived from IP).

• Cookies and similar technologies used for site functionality and analytics (see “Cookies & analytics” below).

C. Information from third parties

• Service providers that help us operate our communications and website (for example: business phone/SMS providers, WhatsApp/Meta, email hosting, and website hosting).

• Social platforms when you interact with our pages (see “Reviews, photos, & social media”).

• To respond to inquiries, provide quotes, confirm availability, and coordinate delivery/logistics.

• To provide customer support and communicate about orders, updates, and service information.

• To improve our operations, website experience, and service quality.

• To protect our business, prevent fraud, and maintain security.

• To comply with legal obligations and enforce our policies.

• With your consent, to send marketing or promotional communications (you can opt out at any time).

We may share information with trusted service providers who help us run our business (for example: website hosting, analytics, email hosting, business phone and SMS services, and WhatsApp messaging). We may also share information:

• To comply with law, regulations, or lawful requests.

• To protect rights, safety, and security (including investigating suspected fraud or abuse).

• In connection with a business transfer (such as a merger or asset sale).

Mobile opt-in data: We do not sell your personal information. We also do not share mobile opt-in data (your consent to receive SMS/text messages) with third parties or affiliates for their own marketing or promotional purposes.

A. Phone calls

When you call us, we may collect call metadata (such as the time, duration, and the phone number used to contact us). Where permitted, calls may be recorded for quality assurance, training, or compliance purposes. If recording is used where notice is required, we will provide notice.

B. Email

If you email us or submit a form, we use your information to respond and provide service. You may receive transactional emails (such as replies to your inquiry). If we ever send marketing emails, you can opt out using the unsubscribe instructions included in those messages.

C. SMS/Text messaging (including business phone/SMS services)

If you opt in to receive text messages from us, we will use SMS to communicate about quotes, availability, logistics, and service updates.

• Consent: You must opt in to receive SMS from us. Consent is not a condition of purchase.

• Frequency: Messaging frequency may vary.

• Rates: Message and data rates may apply.

• Opt-out: Text STOP to opt out at any time.

• Help: Text HELP for assistance or visit our privacy policy website.

• Carrier liability: Carriers are not liable for delayed or undelivered messages.

We may use communications providers (for example, a VoIP/business phone + SMS provider) to deliver messages and manage opt-outs.

D. WhatsApp

If you choose to message us on WhatsApp or opt in to receive WhatsApp messages, we may send order-related updates, availability, and service communications through WhatsApp. WhatsApp is provided by Meta, and your use of WhatsApp is also governed by WhatsApp/Meta’s policies.

• WhatsApp opt-in: You must opt in to receive proactive WhatsApp messages from us.

• Opt-out: You can opt out at any time by replying STOP or telling us to “unsubscribe,” or by blocking our number in WhatsApp.

Our website (and our website platform) may use cookies and similar technologies to provide core functionality, measure performance, and improve the site. You can manage cookies through your browser settings. If we use third-party analytics tools (such as Google Analytics), they may set their own cookies subject to their policies.

If you post reviews, comments, photos, or other content about us on social media or third-party sites, that content may be publicly visible. We may also:

• Receive engagement data from social platforms (such as likes, shares, and comments) depending on your privacy settings.

• Repost or reference public reviews or testimonials for marketing purposes (we will remove or anonymize upon request where appropriate).

• Use photos you send us for service purposes; we will request permission before using customer-supplied photos in marketing when practical.

• Access/updates: You can request access to, correction of, or deletion of certain information we hold about you.

• Marketing preferences: You can opt out of marketing emails using the unsubscribe method provided.

• SMS: Text STOP to opt out. Text HELP for assistance.

• WhatsApp: Reply STOP or message us to unsubscribe.

Depending on where you live, additional rights may apply (for example, certain U.S. state privacy laws). We will honor applicable requests consistent with law.

We keep information only as long as needed for the purposes described in this notice, unless a longer retention period is required by law. We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.